Privacy and Cookie Policy

Information I Collect

 

Here at nutty Heifer your privacy and security is very important to us. To be able to fulfill your order we require some personal details such as your name, postal address and email address.   We will only contact you to confirm  and discuss your order details, to inform you of delivery turn around times and to confirm when the item has been posted. 

If you have subscribed to our email newsletter you will also receive regular newsletters about our latest products and information which we think you will be interested in.

To ensure our customers are safe whilst purchasing from us we do not store any financial information or personally identifiable information.  All payments are processed securely via Stripe to ensure your protection.  You can view Stripes privacy policy at Stripe.com

The information we hold is required to fulfill your order and for legal requirements such as tax and financial reasons.  

 

How Your Information Is Stored

 

Your information and privacy is important to us.  It is stored on our website www.nuttyheifer.co.uk  via our host and email provider which is Siteground Hosting Ltd. You can view their privacy policy at siteground.co.uk .  We also use an order file which is stored securely. Your information is stored manually in a secure facility and used only to process your order.  Replying via jo@nuttyheifer.co.uk email is only used to discuss your order and any questions you may have and our email newsletter.

We use Mailchimp, a third party provider to send out our email newsletter.  You can view Mailchimps privacy policy at mailchimp.com.  You can choose to unsubscribe at any point by clicking on the unsubscribe link at the bottom of the newsletter or email us direct to jo@nuttyheifer.co.uk

Our website may link to external websites. We are not responsible for their privacy policies and information storing and cannot accept liability for their data storing or collecting practices.

 

Information Disclosure

 

We will only share your personal information in the following circumstance when required.

Tax and financial documents

Compliance of Laws

Service and website provider

 

Information Retention

 

We only retain your personal information for as long as required to process your order, to resolve any disputes and to comply with  legal and regulatory obligations.

 

Your information can be requested and deleted at any time with your request. Please contact us on jo@nuttyheifer.co.uk

 

Cookies

 

Cookies are files which can be stored on your computer and help with allowing you to use our site. Cookies are used on this site and your information maybe stored.  This is for the main purpose to save site information and identify users returning to our site. You can agree to accept or decline cookies. In agreeing to accept, cookies will be stored on your device.

The cookies that are used are necessary cookies which enable our site to function, keep it secure and accessible.  We also use analytic cookies, Google analytics to help improve our site and report information on how you the customer use it.

You can delete and not accept our cookies but you may not be able to access certain areas on our website.

By contacting and ordering from nutty Heifer you are giving your permission for your information to be stored as set out as above.

Please check back here regulary to keep track of any privacy policy updates.

Privacy and Cookie policy reviewed February 2020.